Process

Thank you for your purchase. We hope you are happy with your purchase. However, in the unlikely event, you are not completely satisfied with your purchase for any reason please get in touch, and a member of our team will access the situation and find a solution to resolve this issue.

 

Custom garments cannot be returned unless deemed to have a manufacturer defect. Please get in touch with us if you have any questions.

Our returns period last 30 days after the item has been received.

Order Cancellation

Order cancellations can only take place if an item has not been despatched. If an item has been despatched in good faith, this will then be classed as a return. Should you wish to cancel your order, please contact us immediately.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

Exchanges

We’ll usually honour exchanges for new items within 30 days of contacting us. To efficiently manage stock levels, we recommend placing an order for your new item before you send the old item back. This ensures a prompt delivery and speeds up the returns process.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:
[email protected]

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